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Account Executive (Swindon)

As an Account Executive, you will be responsible for managing either a single or number of regional account-based customers. This role is fully accountable for customer service, ongoing delivery of account plans and the profitability of the account.

What can you expect as an Account Executive?

WORKING HOURS

  • Working Pattern is: Monday – Friday
  • Working Hours are typical office hours
  • 42.5 hours per week
  • Day Working
  • Office working – Swindon hub

During your journey as an Account Executive , you will…

  • Be directly responsible for the daily account management of the customer
  • Ensure high levels of account retention as well as developing new revenue streams
  • Manage accurate invoicing and effective query resolution
  • Operate and manage contract terms in an accurate and complaint way, retaining signed electronic copies
  • Assist the commercial team with client with contract renewals, bids & tenders as well as suggesting innovative ways to retain and win business
  • Open new accounts, following credit checking and onboarding procedures
  • Identify, allocate and prioritise VIP customers and own the process to ensure optimum service level
  • Handle financial transactions
  • Process customer feedback efficiently and professionally resolving any issues and escalate as necessary in line with issue resolution process
  • Focus on a sales through service mode of working

Our expectations of you…

  • Demonstrate a strong track record in high quality customer service delivery
  • Proven experience of managing accounts/ key account customers
  • Commercially astute and used to delivering financial and KPI targets
  • Have a genuine passion for delivering customer satisfaction
  • Experience of delivering customer retention and growth through structured account management methodology
  • Ability to develop relationships with key customer contacts both over the phone and face to face
  • Strong listening, influencing, negotiation and communication skills

At Veezu we believe in creating amazing journeys for all our colleagues. To start your journey with us, click ‘apply’ now!

*Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions at the interview stage. If you start employment with us, you will be asked to engage in the formal DBS checking process.

Job Category: Commercial
Job Type: Full Time Permanent
Job Location: Cardiff
Salary: Competitive
Hours of work: 42.5 Hours per week

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