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Driver Partner Experience Executive (Midlands)

This is an exciting opportunity to join our growing team as a Driver Partner Experience Executive, based at our Wolverhampton office. Within this role, you will be responsible for the day-to-day interaction with Driver Partners, working closely with Veezu Services and Veezu Assist and using the Driver Partner Portal as the primary communication tool.

What can you expect as a Driver Partner Experience Executive?

WORKING HOURS

  • Working Pattern: Monday – Friday
  • Working Hours: 08:00 – 17:30
  • 47.5 hours per week
  • Day Working

During your journey as a Driver Partner Experience Executive, you will…

  • Provide day to day support to the Driver Partners
  • Support with the handling of complaints
  • Undertake relevant Driver Partner engagement processes and ensure all documents are processed correctly and saved on file
  • Ensure all Driver Partners have the correct equipment and information needed to remain compliant with local licencing guidance
  • Promote and add value to the services provided to Driver Partners
  • Analyse Driver Partner statistics to understand the current local market and competitors to aid driver retention
  • Support Driver Partner with any accidents or collisions and follow the relevant processes
  • Provide excellent communication with Driver Partners – interpreting and responding clearly and effectively to verbal or written requests.
  • Assist Driver Partners with basic queries.
  • Ensure that customer information is safeguarded at all times, in line with General Data Protection Regulations (GDPR).

Our expectations of you…

  • Customer Service experience
  • Excellent communication skills
  • Computer literate (Microsoft Word, Outlook, Excel)
  • Motivated and able to act proactively and independently
  • Have good administration and organisation skills
  • The ability to thrive and be positive when working under pressure

At Veezu we believe in creating amazing journeys for all our colleagues. To start your journey with us, click ‘apply’ now!

*Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions during the recruitment process. If you start employment with us, you will be asked to engage in the formal DBS checking process.

Job Category: Driver Partner Experience
Job Type: Full Time Permanent
Job Location: Wolverhampton
Salary: Competitive
Hours of work: 47.5 hours per week

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