Coronavirus (COVID-19)

Updated: 22 May


The UK Government is advising against the use of public transport – buses and trains – especially in rush hour. Private-hire vehicles are seen as a better alternative mode of transport in these circumstances.

Our mission has always been to keep our towns and cities moving safely and efficiently. We are implementing additional safeguarding measures to protect you, other passengers and your driver.




We are committed to doing our bit to guard against the spread of COVID-19 and hope that all passengers will do the same.

Passengers are advised – in line with UK Government guidance – to avoid contact and maximise social distancing when travelling by sitting in the rear of the vehicle, wearing their own face covering and washing their hands before and after their journey. Passengers are also encouraged to open the window, or ask the Driver Partner to open windows, to increase airflow while travelling.

Anyone showing symptoms associated with COVID-19 are urged to stay at home and not take any journeys. For essential journey advice and guidance, please follow the latest UK Government advice.

Driver Partners


We are fully committed to providing guidance to Driver Partners to help reduce the risks of spreading the virus. We are in regular contact with Driver Partners informing them of the latest guidance issued by health officials to help protect themselves and passengers.

We have made face coverings available to all Driver Partners as well as trialling innovative in-vehicle protective screens to maximise social distancing and further separate Driver Partners and passengers.

We have identified specialist regional vehicle cleaning stations, which all Driver Partners will be able to access. Driver Partners are also encouraged to open windows where appropriate, to ensure vehicles remain well ventilated.

To minimise the handling of cash, contactless payment options are available on all bookings made via our regional mobile apps, and through our new SMS payment solution, AirPay.

Local Authorities & licensing

Our Compliance Team is in regular contact with the multiple local authorities we engage with to ensure that Driver Partners and passengers are properly looked after. Any guidance issued to us as a private-hire operator will be complied with.

Corporate account customers

We liaise directly with all corporate account customers, including our NHS and Local Authority customers to ensure we mitigate risks for all parties. More detailed contingency planning is available upon request.

Protecting our communities

If we are notified of a Driver Partner or passenger testing positive for COVID-19, they will be temporarily prevented from taking or making a journey until they are medically cleared.